I knew that purchasing half-chaps would be an investment, but I didn’t realized that I would be receiving a piece of art. Living in a non-horse savvy community means that there is not a lot of access to custom products, either at retail or from vendors visiting local horse shows. When I need to purchase an item, I typically scour online reviews from other riders to guide me in the correct direction. In my research for half-chaps, the same name surfaced over and over-Pinnell Custom Leather.
I did not expect to actually speak to Mr. Pinnell, but his office embodies true Southern graciousness and from my first call I was connected to him. He walked me through his half chap construction process and explained all of the customization options. Next, the workshop emailed designs that were similar to what I had described during our call and they even connected me with a reputable tack store for reasonablly priced high quality paddock boots. After begging him to allow me to place an order without being measured in person, he agreed under two conditions. First, he wanted to review the measurements from my custom boots and second, we wanted to verbally guide someone through the process. The following week we did a conference call and one of my colleagues carefully measured both of my legs as Charles assited her through the numerous measurements and carefully checked and re-checked them.
You can only imagine my delight when my half chaps arrived precisely on the date I was promised. The leather I chose was exactly as described, the design created to my specifications, and the construction is extremely durable- right down to the extra heavy duty zippers. Three years later my half chaps still look perfect and are a mainstay in my tack trunk. Although they were definitely an investment, the quality and fit has far surpassed the mass manufactured products I had previously owned. I am a Pinnell customer for life, although I need to find anothe product to order because my half chaps are only getting nicer with time!
FOR MORE INFORMATION:
Pinnell Custom Leather
Address: 1982 White Hall Road
P.O. Box 808
Crozet VA
22932
Telephone: 1-434-823-9800.
Website: http://www.pinnellcustomleather.com
Facebook: https://www.facebook.com/pages/Pinnell-Custom-Leather/157609957592592
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